Shipping Policy
1. Shipping Destinations:
moongift4u offers custom gifts service in several countries, and we offer our shipping services to: United States, Australia, Canada, Germany, UK, France, Italy and Spain.
2. Delivery Timeframes & Shipping Method
We offer two shipping methods, each with its respective charges:
| Destination | Order Value Range | Shipping Fee | Shipping Method | Handling Time | Transit Time |
| United States | $0.00 - $68.88 | $7.99 | Standard Shipping | 3-5 Business Days | 5-7 Business Days |
| Over $68.88(include) | Free | Standard Shipping | 3-5 Business Days | 5-7 Business Days | |
| Any order value | $15.99 | Expedited Shipping | 3-5 Business Days | 3-5 Business Days | |
Australia / Canada / Germany / UK / France / Italy / Spain |
$0.00 - $68.88 | $7.99 | Standard Shipping | 3-5 Business Days | 8-12 Days |
| Over $68.88(include) | Free | Standard Shipping | 3-5 Business Days | 8-12 Days | |
| Any order value | $15.99 | Expedited Shipping | 3-5 Business Days | 6-10 Days |
Shipping method can be selected at Checkout.
Delivery Timelines
Total delivery time comprises preparation and transit phases:
► Standard Shipping
Handling Time: 3-5 business days
Transit Time: 5-7 business days
Total: 8-12 business days
► Expedited Shipping
Handling Time: 3-5 business days
Transit Time: 3-5 business days
Total: 6-10 business days
Compliance Notes:
1. Tax Liability
Applicable duties/taxes (when levied) are the customer's responsibility.
2. Delivery Time Variables
Final transit duration is subject to variation due to:
👉Public holidays in origin/destination countries
👉Destination region logistics (particularly non-NA/EU addresses)
👉Severe weather disruptions
👉International courier operational changes
3.Logistics Providers
Standard Shipping: SF Standard International Shipping,UPS Standard.
Expedited Shipping: SF Express / Expedited International Shipping, UPS Expedited.
Please note that the above - mentioned times, fees, and policies are subject to change based on market conditions, logistics provider adjustments, or regulatory requirements. For the most up - to - date shipping policy, please visit our official website or contact our customer support team.
4. Where is my order?
After successful checkout, an order confirmation email will be automatically sent to your registered email address. When your order is shipped, we will send a shipping confirmation (sent to the same email address), and you will get a tracking number after we send the package. You can check the tracking information on this website: CLICK HERE📦
▶ Still haven't received the tracking email after 7 days?
Contact us: service@moongift4u.com
(Please provide the order number to speed up the problem resolution)
▶ Partial Order Receipt:
Sometimes, items may be shipped separately and additional tracking numbers may not be displayed. Please wait 2-3 business days; if the issue persists, please email us at service@moongift4u.com for assistance
5. Delivery Success Guidelines
1) Mandatory Contact Information
✅ Verified email address + mobile number required at checkout.
⚠️ Failed deliveries due to blank contact fields void eligibility for compensation.
2) Address Validation Protocol
PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even including the apartment or unit number. Non-delivery or extra shipping fee due to personal reasons will not be taken by moongift4u.
3) International Tracking Phases
Pre-customs: your order can be tracked in detail only when it arrives in your country's facility
Post-clearance: Allow 5-7 business days for final delivery.
6. Need Help？
Email Us: service@moongift4u.com
Call: +8615256246570
Address: Room 1005, Building 7, Cross-border E-commerce Supervision Zone, Southeast Corner of Qinyuan Road & Wenshui Road Intersection, Shushan District, Hefei City, Anhui Province, China
Postal Code: 230031